Shipping Policy

This policy explains how ThermalVision Plus processes and delivers orders.

Order processing

Orders are processed after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day.

Shipping methods and costs

Standard shipping is free on all orders within the United States. Optional Express shipping is available at checkout for a fee. Taxes, where applicable, are shown at checkout.

Delivery estimates

Standard orders typically arrive within 5 to 7 business days. Delivery dates are estimates and are not guaranteed. Delays can occur because of carrier conditions, weather or other factors outside our control. If your order is delayed significantly, please contact us.

Tracking

When your order ships, you will receive an email with tracking information. You can also check your order status from your account.

Address accuracy

Please check your shipping address carefully before placing your order. We are not responsible for orders delivered to an incorrect address supplied by the customer. Contact us right away if you need to change an address.

Damaged or missing packages

Inspect your package on arrival. If it is visibly damaged, note it with the carrier if possible and contact us within 48 hours with your order number and photos. If a package appears to be lost, or has not arrived after 7 business days, contact us and we will work with the carrier to resolve it.

For shipping questions, please reach us through our Contact page.